Data Recovery is the specialized service offered and the specific procedure that is applied when the data on the storage media is no longer accessible.
This is usually due to some kind of physical, logical or electronic-mechanical damage that the storage medium has suffered.
The different types of storage media are Hard Disks, USB Flash, Memory Cards, Servers Databases, RAID Systems, etc.
A frequent question for our customers is which storage media is more reliable to prevent some data loss.
The answer is that how reliable or not some storage media are is of no importance, especially in cases where we have to deal with serious mechanical or electronic damage.
It is something that can happen at any time on any media. Typical examples are files recovered from an SD memory card.
In addition to these common problems that storage media can present, there are several other reasons why data in a storage medium may become inaccessible. For example, deleting files from negligence or even deliberate.
Therefore, when normal methods of accessing data fail, Data Recovery service is the process we use to enable our customers to access their valuable data again. We offer the most competitive file recovery rates nationwide.
Data recall International customer service representatives take your data loss situation seriously. When you call with a damaged or failed device, the first thing to do is try to get as much information about the device and status as possible.
Here is a summary of the main questions we will ask you and why we need this information. You can use it as a guide before calling and booking it for any future recovery cases.
What kind of device is this?
After explaining that you have a device that needs recovery, we’ll ask you to define a few things:
- The manufacturer of the drive
- The operating system it uses
- The serial number on the device Device storage capacity.
- Is there encryption on the drive?
All of these specifications will help us determine how much data is in the device and give our engineers the specifics of the model so they can decide the best course of action for recovery.
What happened to the device?
Some data loss situations require a unique set of tools and skills for recovery. We need to know what the exact situation was so that we can determine the time it will take to recover or if recovery is possible. The specifics we will ask for include:
How long has this been going on?
Have there been any recovery attempts on the device so far?
Have you used the device since failure?
NOTE: If you want to retrieve files from a phone but continue to use the phone for at least 72 hours after losing files, the data has been replaced and your files will be irreversible.
What kind of files are you looking to recover?
There are a few options for recovering files, depending on the specific files you want to recover.
A typical restoration: we will enter and recover as many files as we can. whatever our engineers are able to recover, you will payback.
Keep in mind specific files you need to recover, such as word documents, photos, Excel spreadsheets, and more.
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