What Are Chatbots?
Behind this sci-fi-flavored buzzword hides just a regular computer program configured to automate certain tasks, help customers by providing predefined answers to some frequently asked questions, deal with some basic issues they encounter, as well as collect and process customer data for future reference.
However, there are much more advanced AI-, ML-, and NLP-powered chatbots capable of having real, unscripted conversations. The truth is that in the near future it will be virtually impossible to know whether you’re talking to a robot or an actual human being.
Here’s why chatbots are crucial for gaining a competitive edge and staying ahead of the curve.
Source – MobileMonkey.com