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This infographic describes common scenarios that businesses may encounter within their social media accounts. From dealing with customer complaints to responding appropriately to praise, statistics regarding customer impact are outlined, as well as best practices for each scenario in a “do’s” and “don’ts” format.

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Source : onlinemba.ohio.edu

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About the author

Henry Carter

Henry Carter is a Writer & Blogger at NeotericUK Ltd. He has done his graduation from Newcastle University, UK . Follow me on Google+

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